Privacy Policy
Real Food Meals Pty Ltd (ABN 55 673 119 312) ("Real Food Meals,"; "we" or "us", or “our”) is committed to protecting your privacy, including personal information collected via realfoodmeals.com.au (“our website”). ​
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We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
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Our Privacy Statement fully complies with the Privacy Act 1988 (“Privacy Act”) and represents the industry"s best practice.
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This Privacy Policy applies in addition to the terms and conditions of our Site.
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1. What Do We Do With Your Information?
When you purchase something from our store or browse our website, we collect personal information such as:
Your full name
Personal details (Delivery and Billing address, email, phone number, and IP
address); and
Payment information (including credit card numbers)
This data may be collected using the following methods:
- Creating an account.
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2. How We use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
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By providing us with personal information, you consent to its collection and use for specific purposes, such as completing transactions and providing customer support. We may also send you emails about your order, our store, new products, and updates.
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You may withdraw your consent at any time by contacting us.
3. Disclosure
We may disclose your personal information if required by law or to protect our rights.
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Our website is hosted by WIX, and your data is stored securely on their servers.
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We do not provide your information to third parties, except to our business partners who assist us in the provision of our services to you. This includes to the delivery companies engaged to deliver our products to you. We will ensure that any third party engaged to assist in providing its services must abide by applicable privacy laws, regulations, and internal policy in relation to your personal information.
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4. Third-Party Services
We use third-party providers for services such as payment processing. These providers have their own privacy policies, and we recommend reviewing them for understanding how your information is handled.
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For more information visit: https://stripe.com/au/privacy
5. Security
Security is a top priority for us, and we take measures to safeguard your information from unauthorised access, use, or disclosure.
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We encrypt sensitive data and adhere to industry standards for data security.Our security measures include restricting access to personal information,maintaining technology products to prevent unauthorised computer access,and securely destroying your personal information when it is no longer needed for our record retention purposes.
6. Age of consent
The minimum age to use our website is 16 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data, their parent or guardian may contact our privacy officer.
7. Cookies
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
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8. Changes to This Privacy Policy
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
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Question and Contact Information
If you have any questions or concerns about our Privacy Policy or wish to access, correct, or delete your personal information, please contact our Privacy Compliance Officer at contact@realfoodmeals.com.au.
Any complaint about a breach of this policy or the APPs must be in writing and delivered to contact@realfoodmeals.com.au.
Any complaint received will be acknowledged within seven days.
A decision will be reached within 14 days, or a longer period if agreed. Individuals may contact the Office of the Australian Information Commissioner if they are unhappy with the handling of a complaint.
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By using our website, you agree to the terms of this Privacy Policy.